Refund policy
Thank you for shopping with Belle Collective & Co. We want you to love your purchase, so please take a moment to read our returns policy before placing your order.
Our returns policy applies alongside your rights under the Australian Consumer Law (ACL).
Nothing in this policy is intended to exclude, restrict or modify your rights under the ACL.
Change of Mind
We do not offer refunds for change-of-mind purchases, incorrect size selection or if an item is simply not what you expected.
However, we are happy to offer an exchange or store credit valid for 3 years on eligible items, provided the item is:
- Returned within 14 days of receiving your order
- Unworn, unwashed and unaltered
- In its original condition
- Returned with all original tags attached
- Free from makeup, deodorant, perfume or other marks/scents
- Accompanied by proof of purchase
Please note that hats and jewellery are not eligible for change-of-mind returns due to hygiene reasons.
We do not cover the cost of return postage for change-of-mind exchanges or store credits.
If you are unsure about sizing, fit or an item before purchasing, please get in touch with our team. We are always happy to provide additional information or sizing advice to help you make the right choice.
Faulty or Incorrect Items
We take great care to ensure every item leaves us in perfect condition. If you believe your item is faulty, damaged, incorrect or does not match its description, please contact us as soon as possible with your order details and photographs of the issue where appropriate.
We will assess the item and determine the appropriate remedy in accordance with the Australian Consumer Law. Depending on the nature of the issue, this may include a repair, replacement or refund.
Consumer guarantee rights apply regardless of whether an item was purchased at full price or on sale.
Please note that our change-of-mind conditions, including requirements relating to tags, packaging and condition, do not limit your rights under the Australian Consumer Law.
Sale Items
Items specifically marked as sale or clearance are not eligible for change-of-mind exchanges or store credit.
Items purchased as part of a storewide sale, category-wide promotion or other promotional discount are still eligible for our usual change-of-mind exchange or store credit policy, provided they meet the applicable return conditions.
However, sale and final-sale items remain covered by the Australian Consumer Law. If a sale item has a fault or does not meet the consumer guarantees, you may still be entitled to an appropriate remedy.
How to Return an Item
Please contact us before sending your return so we can provide the appropriate return instructions.
Where possible, we encourage you to use a tracked postal service when returning an item, as Belle Collective & Co cannot be responsible for items lost in transit when the return is sent at the customer's expense.
If you are located nearby, eligible returns can also be brought into either of our stores.
Once we receive your return, we will assess the item and contact you regarding the outcome.
Where a refund is approved, it will be processed to your original payment method. Please allow additional time for the funds to appear in your account depending on your bank or payment provider.
Gift Vouchers
Belle Collective & Co. gift vouchers can be redeemed for merchandise and are currently available for use in-store.
If you’d like to use your gift voucher for an online purchase, simply contact our team and we’ll be happy to arrange the voucher amount as a discount code for you.
Gift vouchers are not redeemable for cash and cannot be exchanged for cash value.
Need Help?
If you have any questions about an item before placing your order, please don't hesitate to contact us. Our team is always happy to help with sizing, fit, product information or any other questions you may have.
We are here to make your shopping experience as easy and enjoyable as possible.